How to Order

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How to

Order Whisky

Choose your whiskies

Selecting whisky on Whiskyciti®  has never been so easy. From wherever you are on our website, simply type in the name of the whisky you are looking for in the Quick Search box. The site leads you to the page or pages that display all the whiskies associated with this name. If you do not have a particular whisky but a country or region in mind, simply click on any country or region under the drop-down menus. The site automatically leads you to the page or pages that display all the whiskies in that region. Likewise, you can narrow down your search in a particular fashion, such as only the First Growths from Bordeaux (Bordeaux Premiers Crus), or Great Growths from Burgundy (Burgundy Grands Crus), or currently the most sought-after wines (Wine to Dine For), or Big Bottles and Special Bottles. Simply click on the corresponding field. The site takes you to the page or pages that display all the wines that fit your particular interest. For a more comprehensive search, go to Wine Search.

Once you are in the wine list page, if you are a registered customer, you can access the detailed product page where you can find comprehensive description, tasting notes and availabilities of a particular wine by clicking on the wine name. We therefore highly recommend you to join our free membership to enjoy all these benefits. If you are not a member and wish not to register with us, you may still continue your purchase. Simply select the quantities in bottles and cases and click on the Order button to proceed to the next step, the Shopping Cart page.

Checkout Process

Once you have added all the wines you want to purchase to your shopping cart, follow these simple steps to check out:

Shopping Cart

Here you can check your selection, add or delete wines and adjust quantities. Remove items that show 0 quantity and click on the Update button to refresh your shopping cart. Click on the Checkout button to proceed the two next step.


If you are a registered customer, simply type in your email and password, and click on the Login button. If you are new to Citicellar® online, simply click on the Create Account button and fill in a short form to join us, or click on the Continue Checkout button to proceed to checkout step 1, should you wish not to become a member.

Checkout Step 1 – Delivery Information and Payment Method

Fill in your personal information and your billing and shipping details. Make sure all mandatory fields (marked *) are completed. You can go back to your shopping cart at anytime to update your purchase by clicking on Shopping Cart. Next, select your payment method. You can choose to pay by PayPal/Credit Card, Cash/Cheque, or Bank Transfer. Should you have any questions or need purchase advice, go to Contact Us on the bottom of website. Otherwise, click on the Next button to proceed to Order Confirmation page.

Checkout Step 2 – Confirmation

Make sure all information related to your order is correct. If amendments are needed, you can click on the Prev button and go back to the previous page to edit the contents.

Checkout Step 3 – Finish

For payments by Cash/Check or Bank Transfer, we will send you an order confirmation email and instructions for payment.

If using PayPal as your payment method, you need to login your PayPal account or enter your credit card information to finish the payment process. There will be 2% bank charge levied to your total bill. After the payment is made successfully, we will deliver the goods to you within 3 to 4 working days.

Depending on the order value and delivery address, there may be a delivery charge. Please refer to Delivery Rates for detailed information.